Refund Policy

petsuppliessupermarket.com customer satisfaction is our #1 Priority! We want YOU to be HAPPY with your purchase.

petsuppliessupermarket.com will not refund orders based on incorrect usage of the product.

Please visit our Frequently Asked Questions page for more information.

30 Day Risk-Free

First-time customers who order with us online are automatically eligible for our 30-Day Risk-Free Guarantee. If, for any reason, you are not completely satisfied with your petsuppliessupermarket.com, contact us within 30 days of the package delivery date, and we’ll be happy to assist you with a refund. For assistance with refunds or to cancel your subscription, please email us at [email protected].

petsuppliessupermarket.com’s 30-Day Risk-Free Guarantee is available only for first-time and is limited to one offer per household.

Returns

Unopened bags of petsuppliessupermarket.com may be eligible for return within 14 days of confirmed delivery for refund consideration. For assistance with a return request, please contact [email protected].

Eligible returns must be:

• Unused & unaltered
• In the original packaging
• Returned with product tags intact
• Returned with original paperwork or invoice

Eligible returns must be shipped to the mailing address provided by our support team within 7 days of our reply to your return request. All refunds will be processed back to the original method of payment within 5-7 business days from the date your refund is scheduled for processing. Your refund will be scheduled for processing upon receipt of your return. Shipping and handling fees are non-refundable.

petsuppliessupermarket.com reserves the right to deny a return if the item or product does not comply with this Refund & Cancel Policy. Items that do not meet policy standards may be rejected and returned to you.

petsuppliessupermarket.com cannot accept responsibility for any returns that are lost or damaged while in transit.

Damages

Refund & replacement requests will be considered for products that have arrived damaged. You must notify petsuppliessupermarket.com of a damaged product within 7 days of confirmed delivery by emailing [email protected]. (“Damage Request”).

Please submit your Damage Request through the email address used to make your original purchase, and include the corresponding, valid order number. Our support team will assist you with the next steps.

Cancellation Policy

Orders

petsuppliessupermarket.com is committed to processing all orders as quickly as possible. If you wish to cancel a recently placed order, please contact us as soon as possible and have your order number ready.

Once your order has been confirmed and acknowledged by our fulfillment center, we cannot guarantee that any updates or changes to your order, including cancellation, will be accommodated.

If your order has shipped, and you wish to change or correct the provided delivery address, please contact the courier directly to request your package be returned to the sender or rerouted to an alternate address.

For additional assistance, please email [email protected] to reach our support team. While we cannot guarantee accommodation, we will do our best to assist you!

Your order may not be processed, and you will be notified, in the event, your order includes a product that is out of stock, has errors in pricing, or is subject to any unforeseen discrepancy. petsuppliessupermarket.com reserves the right to cancel any order for any reason, including perceived or confirmed misuse, abuse, or manipulation of this Refund & Cancel Policy.